Privacy Policy
Last updated: 8 September 2026 · Brilliant Roofing Group
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Brilliant Roofing Group (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you contact us, book a service, or use our website, how we use it, and the choices and rights you have. We act as the data controller for the personal data described in this policy, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Category
Examples
Contact details
Name, phone number, email address, property address
Booking details
Nature of the job, appointment time, postcode, notes you provide
Payment information
Billing details processed via our payment provider (we do not store full card numbers)
Communications
Nature of the job, appointment time, postcode, notes you provide
Website usage
Nature of the job, appointment time, postcode, notes you provide
- To arrange and carry out the roofing services you have requested
- To contact you about your appointment, including confirmations and crew ETAs
- To process payment for completed work
- To respond to enquiries, complaints, or guarantee claims
- To maintain records required for insurance and safety compliance purposes
- To send service reminders or relevant offers, where you have not opted out
- To improve our website and services through aggregated, anonymised analytics
We process your data under the following legal bases: performance of a contract (to deliver the service you have booked), legitimate interests (such as improving our services and preventing fraud), legal obligation (such as insurance and safety record-keeping), and consent (for optional marketing communications, which you can withdraw at any time).
We do not sell your personal data. We may share it with:
- Roofing crews and subcontractors carrying out the booked work
- Payment processors to handle transactions securely
- IT and software providers who support our booking and scheduling systems
- Insurers, where relevant to a claim or policy requirement
- Law enforcement or regulators, where required by law
We retain booking and job records for as long as necessary to fulfil our contractual, guarantee, and legal obligations — typically up to 6 years for financial and safety-related records, in line with statutory requirements. Marketing consent records are kept until you withdraw consent or request deletion.
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Insurers, where relevanObject to or restrict certain processingt to a claim or policy requirement
- Request data portability
- Withdraw consent to marketing at any time
If you have any questions about this policy or how we handle your data, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
07405 088196 (24/7 line)
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